These terms apply to repair, servicing and maintenance work carried out by Shahana Shaikh Technical Services L.L.C ("Prime Time Technical", "we", "us") and to the use of this website. By booking a service, you agree to them.
1. Bookings and visits
You can book by phone, WhatsApp or the booking form on this website. Visit times are estimates and can change because of traffic, earlier jobs or other factors outside our control. We will let you know if we're running late.
2. Visit and inspection charges
Any visit or inspection charge is confirmed with you when you book, before a technician sets off. If you go ahead with the repair, we will tell you whether that charge is included in the repair price.
3. Quotes
After inspecting the appliance, we give you a quote for the repair. We don't start work you haven't approved. If we find a further fault during the repair, we will stop and ask before doing any extra work.
4. Parts
We fit genuine manufacturer parts where available, or OEM-grade parts if you choose them. We will tell you which type is being fitted. Replaced parts can be returned to you on request, except where they have to be returned to a supplier.
5. Workshop repairs
Some repairs have to be carried out at our Al Quoz workshop. We will tell you before taking an appliance away. Please collect repaired appliances within a reasonable time after we tell you they are ready.
6. Warranty
The warranty period for each repair is written on your invoice. It covers the fault we repaired and the parts we fitted. It doesn't cover other faults, misuse, accidental damage, power surges, water supply problems, or repairs or alterations made by anyone else after our visit.
7. Payment
Payment is due when the work is complete, unless we have agreed otherwise in writing, for example for business customers. You will receive an invoice for every job.
8. Cancellations
Please let us know as early as possible if you need to cancel or reschedule. If a technician arrives and cannot get access to the appliance, the visit charge may still apply.
9. Your responsibilities
- Give us accurate information about the appliance and the fault.
- Provide safe access to the appliance, and any building permits or gate passes needed.
- Tell us about any known hazards, such as gas smells, water leaks or damaged wiring.
- Check whether the appliance is under a manufacturer's warranty before booking, because outside repairs can affect that warranty.
10. Independent service
Prime Time Technical is an independent repair company. We are not an authorised service centre of, or affiliated with, any appliance manufacturer. Brand names on this website are used only to describe the appliances we repair.
11. Liability
We take care when working in your home or business. Our liability for any loss or damage arising from our work is limited to the value of the work carried out, except where the law doesn't allow that limit. We are not responsible for faults or damage that existed before our visit.
12. Website
Information on this website, including error code guides and care tips, is general guidance. Appliances differ, so always follow your manufacturer's instructions and ask us if you're unsure.
13. Governing law
These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Disputes are subject to the jurisdiction of the courts of Dubai.
14. Contact
Shahana Shaikh Technical Services L.L.C, 40 20C Street, Al Quoz Industrial Area 3, Al Quoz, Dubai, United Arab Emirates. Phone and WhatsApp: +971 56 270 3123.