This policy explains how Shahana Shaikh Technical Services L.L.C ("Prime Time Technical", "we", "us") collects and uses personal information when you visit this website, contact us or book a repair. We handle personal data in line with applicable UAE law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
Information we collect
- Contact details such as your name, phone number and, if you give it, your email address.
- Service details such as your address or area, building access notes, the appliance brand and model, the fault, and photos or videos you send us.
- Messages and calls you exchange with us by phone or WhatsApp.
- Billing records such as invoices and payment confirmations.
- Website data such as your browser type, pages visited and approximate location, collected through standard server logs and, if enabled, analytics cookies.
How we use it
- To respond to enquiries, give quotes and arrange technician visits.
- To carry out repairs, issue invoices and honour warranties.
- To contact you about your booking, including reminders and follow-ups.
- To keep records required by law, such as accounting and tax records.
- To understand how the website is used and improve it.
We don't sell your personal information, and we don't use it for marketing you haven't agreed to.
Booking forms and WhatsApp
The booking form on this website does not store your details on our servers. When you press the button, it opens WhatsApp with your details filled in, and nothing is sent until you choose to send it. Messages sent through WhatsApp are also subject to WhatsApp's own privacy policy.
Who we share it with
We share information only when needed to provide our service: with our technicians, with parts suppliers where a part is ordered for your appliance (usually just the model details), with payment and accounting providers, and with authorities where the law requires it.
Cookies and analytics
This website uses only the cookies needed for it to work. If we add analytics tools, such as Google Analytics, they may set cookies to measure visits. You can block or delete cookies in your browser settings.
How long we keep it
We keep booking and invoice records for as long as needed for warranty and legal purposes, and delete or anonymise other information when it is no longer needed.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop using it for a particular purpose, subject to legal record-keeping requirements. To make a request, contact us using the details below.
Security
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Shahana Shaikh Technical Services L.L.C
40 20C Street, Al Quoz Industrial Area 3, Al Quoz, Dubai, United Arab Emirates
Phone and WhatsApp: +971 56 270 3123